Send an email to [EMAIL PROTECTED] I bet you'd get some resolution
there.
Also, Dell motherboards show up on ebay all the time.
Thane Sherrington wrote:
Ok, so I call Dell who tells me they have no idea where the system is
failing based on where the bar stops, and can't display the POST
messages (clever) and they decide it's the motherboard. So I get the
part number, get transferred to parts; get the price ($381 with taxes
and shipping) and ETA (7 to 10 business days) and the warranty (90 days
- it's refurbed, which means it's new - right - but taken out of a
machine someone cancelled) and that I can return in 14 days for a 15%
restocking fee. So I call the customer and he goes for it (no idea why,
since a new laptop would cost him about $900. So I call Dell back, or
order the part, and am told "Oh, sorry, you can't get that part number,
because that's an inhouse repair kit and comes with motherboard and CD.
I can only get the motherboard (no CD) which costs...<drumroll> $681.
So I say, "how can it cost twice as much for less stuff?" and they tell
me that's the way it is. No way around it. They're very sorry for the
confusion. So the customer service matches the engineering, anyway.
T
