I think the internet has mainly changed the way people think about business. I myself would rather go to hotwire and book a hotel than go to marriot.com and see if I find a good rate even though I have a Marriott rewards card. Its all about who is the cheapest/best right now. Even if someone charges me less now I will still want less later because I know its available. This means that the whole business architecture has changed and to be a successful business you need to either give consumers the cheapest prices or businesses the cheapest prices on demand. Or create a system for them to find each other (orbitz, hotwire, etc).
I love it! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of joeuser Sent: Monday, July 17, 2006 1:22 PM To: The Hardware List Subject: Re: [H] -OT- Customer loyalty Nope just grows slow as hell. Thane Sherrington wrote: > I read an interesting quote today: > > "Loyalty is dead, the experts proclaim, and the statistics seem to bear > them out. On average, US corporations now lose half their customers in > five years, half their employees in four, and half their investors in > less than one. We seem to face a future in which the only business > relationships will be opportunistic transactions between virtual > strangers." > > I have noticed that customer loyalty is falling off here (but not off a > cliff), but I blame this on the fact that most businesses don't care > about their customers, and would rather make $10 right now than $5 > today, and $5 next year, and so on for the next five years. Most people > have been burned so many times by so many companies that they now don't > trust anyone (although they do seem to buy into stupid advertising > tricks.) Are other people noticing a downward trend in customer loyalty? > > T > > -- Cheers, joeuser (still looking for the 'any' key)
