Went through this once where someone sued a company I worked with. They bought an hp laptop and the screen went out after five months. So they brought it in and it was shipped to hp for repairs. It took 2 months to get the laptop back and when it came back the customer noticed a cosmetic scratch on the bottom of the pc near where the battery inserts and he didn't remember this small scratch being there before. So, he sues for full refund + damages of 800.
Just so it can be noted while his laptop was out for repairs he was given a 'loaner' laptop (new Acer one) so he was not without After much wrangling an arbitrator and a judge getting involved he received full refund and court costs but no 'punitive' damages in a settlement. Taught me one thing: 70 year old judges and clunky legal tactics used by someone against a small shop owner who has english as his third language (chinese/tiawan first) means the small shop owner gets hosed CW Sent via BlackBerry from Cingular Wireless -----Original Message----- From: <[EMAIL PROTECTED]> Date: Fri, 21 Jul 2006 15:16:25 To:"The Hardware List" <[email protected]> Subject: Re: [SPAM SUSPECT] [H] Temp files and viruses ----- Original Message ----- From: "Wayne Johnson" <[EMAIL PROTECTED]> To: "The Hardware List" <[email protected]> Sent: Friday, July 21, 2006 8:47 AM Subject: Re: [SPAM SUSPECT] [H] Temp files and viruses > > I just had a client's wife call me wanting to know if I'd buy back a 3yr > old machine. It seems that hubby can't stay away from prOn sites & will > not pay the subscription fee for AV updates so the machine is At least they do not feel they bought a POS and threaten to contact the Better Business Bureau if you do not buy it back with it being only 3 years old. In my 2nd of 8+ years I had my first complaint with the BBB. When I walked in to present my documentation I was informed that the complaining customer had a bad attitude and nothing could satisfy her. Since then I have had about 3 to 5 more threaten to complain to the BBB but none actually went through with a formal complaint. Perhaps the BBB reviewed the evidence much closer and talk them out of filing. Chuck
