At 04:37 PM 21/07/2006, Chris Reeves wrote:
After much wrangling an arbitrator and a judge getting involved he received full refund and court costs but no 'punitive' damages in a settlement. Taught me one thing: 70 year old judges and clunky legal tactics used by someone against a small shop owner who has english as his third language (chinese/tiawan first) means the small shop owner gets hosed
Even if English is one's first language, it's easy to get hosed. I had a customer who bought a PC and Simply Accounting. About six years later he has a stroke, loses his business, and decides to try to screw everyone around him. So he takes us to court to get his money back for Simply Accounting ($300 at the time) because: a)We didn't teach him how to use it well enough, b)It didn't work right, and c)he bought the computer through a credit company and paid $1500 in interest. He wanted the interest back and the money for Simply Accounting. He was going to keep all hardware and software, btw. We went to small claims, argued our case, and the lawyer who presided (it isn't a judge in small claims) felt sorry for the guy and gave him the $300 for Simply Accounting (which he didn't have to return.) Moral is: Court is like flipping a coin. Don't go there unless a)you have not choice, or b)you can afford to lose.
T
