In large part though things like a toyota recall are counterbalanced by the fact other manufacturers are constantly doing recalls
So people don't look at it the same Here's a better comparison: IBM had to do a major hard drive recall after a large number of deskstars basically went into the crapper What happened to their hdd business? CW Sent via BlackBerry from Cingular Wireless -----Original Message----- From: Ben Ruset <[EMAIL PROTECTED]> Date: Thu, 17 Aug 2006 12:03:15 To:The Hardware List <[email protected]> Subject: Re: [H] Dell Laptop Batteries I don't put enough faith in the average customer to remember this recall 2 weeks from now. Who still remembers the huge recall Toyota did not too long ago? Did Toyota's stop flying off dealer lots? Thane Sherrington wrote: > At 12:16 PM 17/08/2006, Ben Ruset wrote: >> Except that the recall isn't costing Dell anything. Sony is picking up >> the tab. > > You think the average customer isn't thinking "I don't want a Dell > laptop because it might catch fire and burn down my house?" The cost of > perception is worse than the cost of replacing batteries. > > T >
