It wasn't a board. It was a the RS161-E2/PA2 1U barebones server.
Nowehere did it mention anything about 1) not coming with that riser or
2) that Asus would have no idea what riser to use. And to be honest, if
I was using the board that you used, and it was in the manual, the tech
telling me to go fuck myself and RTFM would have been acceptable. This
guy took 2 days to research it, then got back to me saying he had no idea.
That was after I had another tech email me this:
"Each system comes with the riser card, if your system did not come with
it; we will need the Serial Number and pictures (of riser card area) and
forward to our factory. Unfortunately the “riser card” is not easily
replaced, as it should be in your system. We have no other option but to
replace your systems entirely. Sorry for any inconvenience this may
cause your or your customer."
I went with this system over the Tyan GT-20 because the rack rails that
come in the GT-20 absolutely SUCK to deal with. The next server I had to
build was made with a GT-20, and I just had one of my minions deal with
the rails.
It wasn't so much a matter of accents, as the feeling like I was on the
phone with some bench tech somewhere. Seriously, it was the most
unprofessional experience I have had with any vendors support.
So far the best support experience I have had with is with Apple when I
had to get a new drive for my old ipod. The second best vendor is IBM -
they are pretty chill to deal with, but then again we are an IBM
Partner, and have a metric ton of IBM kit in our racks. Dell is the 3rd.
[EMAIL PROTECTED] wrote:
I don't know though that's partly bad research on your part. That information
regarding the riser is in the pdf on their website... I've built with that
board
And if you needed this configuration you probably could have saved heartache
going with a supermicro or tyan prebuild or just had the build speced by Boxx
or Racksaver etc. :)
Yes I understand the issue with accents but its funny when most non-corporate
clients deal with that from every major vendor right now
CW
Sent via BlackBerry from Cingular Wireless
-----Original Message-----
From: Ben Ruset <[EMAIL PROTECTED]>
Date: Thu, 17 Aug 2006 17:05:58
To:The Hardware List <[email protected]>
Subject: Re: [H] Dell Laptop Batteries
I needed to buy two Opteron capable servers with PCI slots. I finally
found one that had both PCI-X and PCI. It was an Asus.
So when we got it in, I noticed that it only came with a PCI-X riser. I
went back and forth with Asus "support" who finally gave up and said
that they had no part # for a PCI riser card. We had to communicate
through email because I could not, for the life of me, understand him
through his Asian accent.
After much trial and error I finally found some guy on the internet who
had risers that worked with those servers.
That's my pretty crappy whitebox support story. And the whitebox itself
(no processors, drives, or RAM) was $1000+.
joeuser wrote:
I'd have to say white boxes are quality PC's for the most part.
I'm not blindly anti-dell, my eyes are wide open. Not all home brew PC's
are quality, I would say for the most part they are. You won't get me to
swear on anything or deal in absolutes except to say Dell sucks.
