Oh I agree on IBM nothing but positive about big blue to say for server support. And Sun. I would deal with either of those two in a minute, both have been ungodly good in their support of clinicians for me
Realize a lot of negative for Dell comes from how they handle Peon home user 1 pc owner The kind of support someone gets with a dell in a corporate agreement is significantly different then what you get as jo blo home user or worst case Dell-bought-at-big-box-store buyer I've got a small business client who buys nothing but dell and that's cool until Dell ripped them apart verbally on the phone over a laptop with pci-express port instead of pcmcai (which I posted here) Every business has faults. I would put Dell way ahead of some boxes behind others but everyone has their own experience. Hey, we can all agree they aren't powerspec or emachine or somethink of that ilk :) CW Sent via BlackBerry from Cingular Wireless -----Original Message----- From: Ben Ruset <[EMAIL PROTECTED]> Date: Thu, 17 Aug 2006 17:28:44 To:[EMAIL PROTECTED], The Hardware List <[email protected]> Subject: Re: [H] Dell Laptop Batteries It wasn't a board. It was a the RS161-E2/PA2 1U barebones server. Nowehere did it mention anything about 1) not coming with that riser or 2) that Asus would have no idea what riser to use. And to be honest, if I was using the board that you used, and it was in the manual, the tech telling me to go fuck myself and RTFM would have been acceptable. This guy took 2 days to research it, then got back to me saying he had no idea. That was after I had another tech email me this: "Each system comes with the riser card, if your system did not come with it; we will need the Serial Number and pictures (of riser card area) and forward to our factory. Unfortunately the “riser card” is not easily replaced, as it should be in your system. We have no other option but to replace your systems entirely. Sorry for any inconvenience this may cause your or your customer." I went with this system over the Tyan GT-20 because the rack rails that come in the GT-20 absolutely SUCK to deal with. The next server I had to build was made with a GT-20, and I just had one of my minions deal with the rails. It wasn't so much a matter of accents, as the feeling like I was on the phone with some bench tech somewhere. Seriously, it was the most unprofessional experience I have had with any vendors support. So far the best support experience I have had with is with Apple when I had to get a new drive for my old ipod. The second best vendor is IBM - they are pretty chill to deal with, but then again we are an IBM Partner, and have a metric ton of IBM kit in our racks. Dell is the 3rd. [EMAIL PROTECTED] wrote: > I don't know though that's partly bad research on your part. That information > regarding the riser is in the pdf on their website... I've built with that > board > > And if you needed this configuration you probably could have saved heartache > going with a supermicro or tyan prebuild or just had the build speced by Boxx > or Racksaver etc. :) > > Yes I understand the issue with accents but its funny when most non-corporate > clients deal with that from every major vendor right now > > CW > > Sent via BlackBerry from Cingular Wireless > > -----Original Message----- > From: Ben Ruset <[EMAIL PROTECTED]> > Date: Thu, 17 Aug 2006 17:05:58 > To:The Hardware List <[email protected]> > Subject: Re: [H] Dell Laptop Batteries > > I needed to buy two Opteron capable servers with PCI slots. I finally > found one that had both PCI-X and PCI. It was an Asus. > > So when we got it in, I noticed that it only came with a PCI-X riser. I > went back and forth with Asus "support" who finally gave up and said > that they had no part # for a PCI riser card. We had to communicate > through email because I could not, for the life of me, understand him > through his Asian accent. > > After much trial and error I finally found some guy on the internet who > had risers that worked with those servers. > > That's my pretty crappy whitebox support story. And the whitebox itself > (no processors, drives, or RAM) was $1000+. > > joeuser wrote: >> I'd have to say white boxes are quality PC's for the most part. >> I'm not blindly anti-dell, my eyes are wide open. Not all home brew PC's >> are quality, I would say for the most part they are. You won't get me to >> swear on anything or deal in absolutes except to say Dell sucks. >> > >
