AT&T DSL maybe but not Verizon. The issue here is more that they use Yahoo for their
email services.
I got real tired, real quick, talking to Punjab in India when my Verizon DSL went
offline. Bad enough I am talking offshore for support, about a modem who's
manufacturer insists only Verizon does support for, but he/she did not even know that
the undocumented flashing code was no code but rather indicated modem so dead even
diagnostics weren't running thus would not take my diagnosis of dead even after I had
swapped my neighbors modem onto our line fine getting service no problem.
We were down a week, I ended up doing all the work for them including figuring out
how to test the setup, and had to force them into ordering of replacement modem when
a spare worked. They finally said "it's the modem" of course than claimed to have
diagnosed it as such but truth was when I pushed them to allowing me to order a modem
they simply changed my ticket status to "solved by replacing dead modem" as if a tech
had been here & tested anything while quietly canceling the home visit I waited for
all the next day at their insistence that a home call was needed & would occur. Never
again will I deal with them & would have already dropped our voice line also if I
could get our little mountain town phone number ported to a VOIP service.
Luckily our local cable is an independent and has also seen the light of the 21st
century removing the 20GB/mo cap & upping speeds from 3mb to 9Mb on way to 15Mb+
within a year as they pour money into their system revamping & expanding (finally).
About same price as DSL, 3x the speed, and local (literally) tech support too boot.
Only corporate types should ever be forced to use Outlook and even they should have
broken free of MS Exhange a long time ago.
Gary VanderMolen wrote:
In my experience, moving to cable from AT&T DSL is probably worse
as far as tech support.
Mail clients often have very helpful user groups. I can't speak for
Thunderbird or Eudora, but peer support for Outlook Express, Windows
Mail and Windows Live Mail is especially strong.
