I kept messing around with it and finally found an Intel Storage driver update on Intel's site. Unfortunately, it brought stuff to a crawl. So I went into safe mode and uninstalled the new driver. Once I went back into regular mode, it updated the storage drivers (from windows) and all of a sudden, no event log errors! Now windows update is working.
So after all, it was the Intel storage drivers that didn't like me restoring the OS image to a new drive for some reason. Hopefully this will help someone in the future. Bobby -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bobby Heid Sent: Monday, September 02, 2013 7:21 PM To: [email protected] Subject: [H] Ailing HD on laptop Hey, I was working on this lady's laptop. Running the Dell diagnostics, it said the drive was failing (something about interrupts not serviced or something like that). So I create a Ghost image of the drive. Ghost said it successfully created the image. I restored the image and after playing around a bit and running startup repair off of a Vista disc, I got the laptop to boot ok. Now, I am unable to run windows update. Part of the error message says something like windows update cannot currently check for updates because the service is not running. I have tried some of following things: 1) Restarted the windows update and bits services 2) Turned windows update off and then back on 3) Emptied the c:\windows\softwaredistribution folder Looking in the event logs, I see a lot of CAPI2 ESENT error -583 errors. The actual error is "The Cryptographic Services service failed to initialize the catalog database. The ESENT error was: --583" Some of what I have found implies that the issue may be with the Intel Storage drivers since I restored the image onto a new HD. I tried installing the Intel drivers from the Dell website, but it says that I the latest drivers. Anyone have any ideas as to what I might do to fix this? Thanks, Bobby
