I have run into problems previously getting updates to install on windows 7. Specifically SP1. This update here has always fixed errors I have run into: http://support.microsoft.com/kb/947821
http://support.microsoft.com/kb/971058 is a fixit I use for windows updates as well. On Thu, Oct 17, 2013 at 4:43 PM, Alden Trull <[email protected]> wrote: > I would appreciate your thoughts about Microsoft Support. > The last group of 16 Win7 updates contained 7 security updates for Windows > 7 for x64-based systems: > KB2862335 > KB2864058 > KB2864202 > KB2868038 > KB2876284 > KB2883150 > KB2884256 > I couldn't install these and tried Microsoft fix it and Windows Update > Automatic Troubleshooter to no avail. > The remaining updates had installed once I selected just them. > > I called Microsoft Technical support and was connected to 3 techs in India > who did remote sessions, as I was passed to the next level of support. They > all went through the same procedure as I did. Nothing worked. Finally the > last one just hid the updates and said "*it is fixed.*' > > Now I could have done the same thing myself, but didn't, thinking these > updates are labeled important so why try to install them. There must be a > reason for them to exist. Right? > > Did anyone have problems installing these particular ones? or does my > system have some missing system files? Did my CC Cleaner erase something > important? > As far as I can tell I have no problems with the system at all. It works > fine. > I regularly run MalwareBytes and run Security Essentials anti-virus. > > What do you think of just hiding troublesome updates as a solution? > > Thanks > Alden >
