I doubt this is the problem but you could try switching wifi channels (auto may be the default but you can select which ones (1-9?) . If you have any other neighbors using overlapping channels this can cause connection problems. If you use a utility to check all nearby access points to see what channels they are using this would be easiest but I don't recall what software I was using to check this as it happened a while back.
I've had problems before when neighbors started using access points that were defaulting to the same band mine was using and the interference would knock out about 80% of my wireless equipment. Either the equipment wouldn't connect at all or would be sporadic but I'd always have 1-2 devices that never had problems I've never had a problem with my Ubiquiti but I've only had it up and running a couple months now lopaka On Fri, Jul 13, 2018 at 2:23 PM, Winterlight <[email protected]> wrote: > I have an expensive Ubiquiti Networks Unifi 802.11ac Dual-Radio PRO > Access Point (UAP-AC-PRO-US) > Six months into owning it I started having problems with N band devices. > It didn't take long before the only N band device that works is an old ACER > laptop with a Intel wifi N adaptor. That works fine and I use it daily to > stream the news. However, a Edge Thinkpad with Centrino wifi , a Moto G2, > and my Liva X boxes with realtech adaptors won't connect and even when they > did connect performance was poor. > > After struggling with this for months, always thinking the problem was in > the devices I finally turned on my old N router and everything worked. So I > realized it was the AirMax that was the problem. I contacted Ubiquiti ( > where did that get that name from) support ...which turned out to be lame > in the extreme. They took days on end to reply, they asked for specific > config files, made a couple of recommendations that had no effect, and > finally just said we can't help. > > When I requested warranty replacement they want me to download and > install Team viewer so they can check configuration files...which I assume > are they same ones they asked me send them. securing a laptop, installing > Team Viewer and then sending them log in credentials while waiting for days > for them to check files they have already seen seems like what it is... a > run around attempt to make we go away. > > All of this makes me feel support lacks competence, and are making it > difficult for me in the hopes I will give up bothering them. And it > worked... I am not going to do the team viewer thing. > > So does anybody on the group have any solutions ... or does it look like > something is wrong with the AirMax and I should move on to another brand of > wifi support. > Thanks > m > >
