I've had this happen on three different computers now.  One had hard drive issues, the others didn't.

If I have time, I may run a test on a known good computer.  So far the only solution has been nuke and pave.

Thanks for all the suggestions.

On 24/09/2019 5:23 p.m., Joe User wrote:
You checked the drive for damage?

On 9/24/2019 3:09 PM, Thane K. Sherrington wrote:
I've run into this a few times before - the computer boots to Windows
but there are no icons (but the text heading for the icons appear).  The
start menu doesn't.

I've always fixed this with a repair install/inplace upgrade but this
time this hangs at "collecting files".

I believe it's related to damage in the Default User folder.

Any ideas how to fix it?



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