On Thu, Dec 21, 2006 at 10:16:36AM +0000, Nicholas Clark wrote: > On Thu, Dec 21, 2006 at 10:59:03AM +0100, Rafael Garcia-Suarez wrote: > > On 21/12/06, Robert Rothenberg wrote: > > >There there is having to enter passwords with the graphical keyboard that > > >uses javascript: the security value of that is debatable, but the interface > > >is hateful. > > > > Especially when you have some kind of CPU-hungry flash animation > > keeping being displayed by firefox on top of the javascript interface. > > But it seems that my bank has fixed that a few weeks ago... > > I don't deal with my bank online. I have no idea what hate they have there, > but for the odd times that a cash machine doesn't cut it, I'll use the > counter service and avoid them increasing their profits by reducing their > service to automated systems. > > Meanwhile I'll just hate cash machine software for using an extra screen to > ask "would you like a receipt with that" when it had space on the previous > menu to split an option into two, one "with" and one "without" > And extra screens at the front of the sequence that ask "would you like a > free balance enquiry?" > And any cash machine showing a windows dialogue box.
What's also hateful is that different banks have different screens, and a different buttons to push for the same question. It's not so difficult for people with normal vision, but it extremely limits the usability for blind people. I've blind friends who can only use a few number of cash machines (that is, a few cash machines, not cash machine from a few banks), because they have received training for those machines, and would be at a total loss at any other. And they need to get new training when the screens change. Not that anyone bothers to inform them... Abigail
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