Thanks for the honest and forthright response to the problems.

Yes, I was very not happy about the unawesomeness... but not ready to
abandon ship quite yet. You guys have a cool system, and these trials
by fire are what allow you to really improve.

Ron

On Thu, Apr 23, 2009 at 4:32 PM, Brian Armstrong <[email protected]> wrote:
>
> Not a problem Adam.  The price is right and we know it will keep
> getting better!
> Brian
>
> On Apr 23, 5:35 pm, Adam Wiggins <[email protected]> wrote:
>> Guys -
>>
>> We had some system-wide downtime today, as described in this thread.
>> We know that downtime is definitely in the "not awesome, not at all"
>> category.
>>
>> Heroku is hitting some serious growth right now.  Up until now we've
>> been focusing all our efforts on making a really seamless deployment
>> workflow.  I think we've pretty much nailed that (though of course
>> there's 1001 features we can't wait to add), so now we're turning our
>> attention to scaling to meet the new load and general operational
>> stability.
>>
>> As we work on stuff like building a status page (yeah I know, it's
>> long overdue) and all the ops stuff that you do to chase that holy
>> grail of 100% uptime, we're gonna hit a few growing pains such as
>> today's little escapade.  We appreciate your bearing with us as we
>> continue to mature our product and our operation.
>>
>> Adam
> >
>



-- 
Ron Evans
310-597-1013
[email protected]

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