I haven't seen the error but try `heroku ps` to see if it's running or
still crashing.

And yes, I experience the same problems in stability and I'm not sure
that I've ever talked to a support staff in <4 days.  Usually because
after a couple days, I send in a follow-up with "nevermind, got it"
and they close the ticket for me.

They should just have the support email set to [email protected]

/david.

On Nov 16, 10:01 pm, Thawatchai Piyawat <[email protected]> wrote:
> My app is crashed since yesterday. The log show "hostname: Unknown
> host". I believe this is Heroku's problem. However, it's more than a
> day, it's still not fixed now. It seems odd.
>
> I've submitted a support request. However, according to my experience,
> Heroku support is slow.
>
> Heroku seems like a good service. However, their stability and support
> staff need quality improvement. Anybody has the same problem as mine?
>
> Thawatchai

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