I have noticed that MANY of the messages on http://status.heroku.com generally take the following pattern:
1. We noticed elevated error rates 2. Our engineers are looking into it 3. The error rates have subsided and engineers are monitoring 4. The errors have subsided The issue on 4/28 is a good example but I have seen this pattern before and I am wondering: 1. Why do they use the term "elevated error rates". Does this imply there are occasional errors on the Heroku platform normally and they only really start looking into issues when the number of errors gets too high? It seems to be when things are running normal there should be 0 errors coming from the Heroku platform (obviously customer apps will have errors). Or am I reading too much into their wording? 2. They don't really say they did anything. I would expect something like "we found the root cause of <reason> and have done <action> to fix the problem". But the wording almost implies all they did was monitor the situation and the errors subsided on their own. 3. They say "the errors have subsided". Does that means they are just getting the errors back into their acceptable range. Or that they are no errors at all? Is there still some lingering issues? I just find the wording of these status messages very vague and they don't ever give me any confidence that the root cause has been determined and permanently resolved. Am I just reading too much into these messages? -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
