I agree entirely. The messaging needs to have a very strong correlation to reality. If "elevated error rates" describes a specific thing, we should know exactly what that is. If it covers a range of issues, then the message is insufficient.
And, of course, Eric's point about what "elevated" could possibly mean is spot on. On Tue, May 10, 2011 at 8:19 AM, Eric Anderson <[email protected]>wrote: > I have noticed that MANY of the messages on http://status.heroku.com > generally take the following pattern: > > 1. We noticed elevated error rates > 2. Our engineers are looking into it > 3. The error rates have subsided and engineers are monitoring > 4. The errors have subsided > > The issue on 4/28 is a good example but I have seen this pattern > before and I am wondering: > > 1. Why do they use the term "elevated error rates". Does this imply > there are occasional errors on the Heroku platform normally and they > only really start looking into issues when the number of errors gets > too high? It seems to be when things are running normal there should > be 0 errors coming from the Heroku platform (obviously customer apps > will have errors). Or am I reading too much into their wording? > > 2. They don't really say they did anything. I would expect something > like "we found the root cause of <reason> and have done <action> to > fix the problem". But the wording almost implies all they did was > monitor the situation and the errors subsided on their own. > > 3. They say "the errors have subsided". Does that means they are just > getting the errors back into their acceptable range. Or that they are > no errors at all? Is there still some lingering issues? > > I just find the wording of these status messages very vague and they > don't ever give me any confidence that the root cause has been > determined and permanently resolved. Am I just reading too much into > these messages? > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
