I had exactly the same problem a couple of weeks ago, and was told out that 
webrick (the default server) is pretty flaky in combination with new relic. 
I switched the app to run on unicorn (with the added bonus that performance 
seems better, though I have nothing to back that up), then had to add this 
as well to get everything working -> 
http://newrelic.com/docs/troubleshooting/im-using-unicorn-and-i-dont-see-any-data
 

If you're not using webrick then I have no idea :)

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