> They've been working on this engine for five years. It is the
> cumulation of five years of work, during which time they had
> zero profit coming from that project. Do you really think
> they would let it fall by the wayside in neglect? Valve has
> stated that they will fully support this new engine, even
> better then they did HL1 (the support of which, lets face it,
> could have been better.) They are also in a better position
> to do so, since the engine is entirely the IP and not an
> offshoot of another engine. Valve has also stated they are
> taking a break before they start coding HL3. I think we're in
> for some pretty good support this time around.
>
> --
> Jorge "Vino" Rodriguez

I hope you're right on a modding level.  Because, on a released game and
player support, it sux so far.  I bought the game, which really didn't come
with a manual at all, just a little card.  I had problems getting the game
to even install.  There really is no technical support at all.

Sure, go to steampowered and search their DB, which doesn't have enough info
for HL2 yet.  Their forums have been down, so no help there either.  Sierra
just sends you to Vivendi like a phone relay, which has a support DB too,
but with less things than steampowered.  I eventually figured out that the
installer has either an issue installing on a 2nd CD drive or doesn't check
the HD space free to tell you if there isn't enough and just doesn't let you
go past the direct x confirmation screen.

We're forced into this extra long installation and Steam authentication
system and yet have less support than most other games out there.  Sorry,
but I'm just not seeing it yet.

Anyway, player support aside, there's still the same policy of not keeping
the Valve lists informed.  Especially since release, we haven't seen
announcements regarding steam issues or even that they're shutting it down
for a little bit.  It's like they just don't communicate unless they have
something positive to say.  What kind of support is that?

How can a company claim to support a game better when they follow the same
policy and habbits as the prior game?  So far, I have to totally disagree
with your "I think we're in for some pretty good support this time around."
comment, because I just don't see it yet.  Good support comes at a time when
we need it, not when we don't.

- HoundDawg


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