-- [ Picked text/plain from multipart/alternative ] I'd just like you to realize that some of us are game server providers. I don't know if you are or if you just have a server box for yourself, but when our servers go down, our clients get angry. I could have given them a link to the Steam forums to show them that, but do they really care? No, not really. All they ask is "Why is my server down and I want a refund for the time that it's down," which obviously we can't control if Valve's servers are down.
So saying "Take your ass outside and do something" when you have 30 people emailing you trying to get a time refund out of you because the Valve servers are down isn't really an option. Out of those 30 I still have 5 or 6 trying to get money out of me for the downtime, and I really don't plan to give it to them because I told them the circumstances and they really didn't care. The clients who understood and were patient had my thanks. Valve could have at least had a redundant setup somewhere else. A secondary set of servers in another location in case of a failure would have been nice. You have to anticipate the unforseen. For instance, I have a webserver. Recently, the main hard drive actually failed on me. Had I not had a backup drive with daily backups I would never have recovered anything, and all of my clients would have been without their websites unless they had made a backup themselves. Paying the extra money for that hard drive was worth more than losing all the clients on the web box. A hard drive is obviously much cheaper than a server, but I'm only a small operation...scale to Valve. On 12/17/06, Kevin H <[EMAIL PROTECTED]> wrote: > > People need to read the steam forums. And not make judgements, with > out the facts. > > Having a huge storm with very high winds which knocked out power to > most of the area where valve is located is not there fault. Its a > natural disaster. > > Backup systems last only so long. And if the network goes out also. > Not much you can do about that either. > > Here's an idea, take your ass outside and do something with friends or > family for a change and stop bitching over something that no one has > any control over. > > On 12/15/06, Svensk Ljud & Ljus Produktion <[EMAIL PROTECTED]> wrote: > > > How will Valve react on this ? > > > > Is Steam not responsible for theirs acts ? > > > > Peter Lindblom > > > > > > _______________________________________________ > > To unsubscribe, edit your list preferences, or view the list archives, > please visit: > > http://list.valvesoftware.com/mailman/listinfo/hlds_linux > > > > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, > please visit: > http://list.valvesoftware.com/mailman/listinfo/hlds_linux > -- _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds_linux
