It sounds like you are looking for a prioritization algorithm. If this is for a sales system, I would want to rank the callers in order of most valuable to least valuable. Some sources of data might be more valuable than others, better leads etc. Do you have data to support this type of sorting?
Otherwise, you might want to do a hybrid of alphabetic and days since contacted. You could have them pick up where they left off (middle B’s, etc). You don’t want them to wait until they get to the Z’s before they start over, but when will the Z’s be contacted? Is there a business justification for going in alphabetical order? One alternative also might be to let the users sort and filter to determine who they call in what order. Or does the customer have ideas for what would be the most effective? There are a lot of variables and approaches to what you want to do, I guess my first question would be, above all else, What Will Make the Business the Most Money. Hope This Helps, Seth From: houcfug@googlegroups.com <houcfug@googlegroups.com> On Behalf Of Mike G Sent: Wednesday, January 23, 2019 5:27 PM To: houcfug@googlegroups.com Subject: Re: [houcfug] Need some discussion I don't really want them to start at A every day, and when they get to Z, want them to be able to restart at A. I do record lastCallAttempt and lastCallReach timestamps. I considered querying "where lastCallAttempt gt 30/60/90 days"...but with call lists ranging from 100 to 50000 records, isn't dynamic enough.. On Wed, Jan 23, 2019 at 5:22 PM Billy Cravens <bdcrav...@gmail.com <mailto:bdcrav...@gmail.com> > wrote: We do a lot of work with queues and dates and workflows. The best pattern I've found is to have an attached events table. That's how you exclude (or if you want to be able to circle back around after you've gone through the list, group by record and sort by min(call_date) or something like that). I wouldn't sort by just name; I'd sort by the date the record was added and then name. Billy Cravens On Wed, Jan 23, 2019 at 4:48 PM Mike G <spi...@gmail.com <mailto:spi...@gmail.com> > wrote: Working solo is tough sometimes, no sounding board for ideas; hoping y'all can help... I am working on an app for a call center and my brain is out of ideas. I am trying to figure out how to make and maintain a queue for calling. So, I have a caller who has a territory, say zipcode 12345. Query the database for all of 12345 sort alphabetically and in the morning give them record 1. Timestamp it. They make it to the middle of B.. Tomorrow I don't want them starting at A again..now what? Further, when I import new contacts, I don't want them to have to wait until they hit Z and start over to see them. So, ideas on how to build a queue? I am all idea'd out...or over thinking it... TIA M -- -- You received this message because you are subscribed to the "Houston ColdFusion Users' Group" discussion list. To unsubscribe, send email to houcfug-unsubscr...@googlegroups.com <mailto:houcfug-unsubscr...@googlegroups.com> For more options, visit http://groups.google.com/group/houcfug?hl=en --- You received this message because you are subscribed to the Google Groups "Houston ColdFusion Users' Group" group. 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