I strongly agree with Charles. Look elswhere for a new printer... I've had my 130nr for 2 years and have only put 450 prints through it. I've gone through numerous print heads to fix banding problems even when no print head failure was indicated by the machine;
the roll paper is a pain to load; the tech also said never stockpile printheads as they have a warranty date which is printed on the box.. none of my print heads have ever had a warranty date on hte box - you can fined it, though, in the printer info pages; the printer will not let any of our Macs see it for maintenance unless our PC is first turned on, accesses the maintenance, then exits, then the Macs can see the maintenance pages for hte printer. The Macs print to the 130 fine, just can't access the maintenance pages unless the PC "popens the door first." and now I'm getting banding at the edges of a 12x18 image on HP Satin 13x19 paper. After being on the phone for 3.5 hours with HP tech support (for which priviledge I had to pay $39), I was told I should never load the 13x19 Photo Satin through the front manual slot! What nonsense. The tech had me to load the paper thru the rear (no guides - just guess at the spot to line the paper up properly)... If I didn't have a large stock of ink and paper, I'd smash the thing on the driveway and post the video on YouTube. Meanwhile, my Epson 9600 just keeps cranking along... Good luck... Don --- In [email protected], [EMAIL PROTECTED] wrote: > > I've owned a DJ 130 for almost two years. My present unit is the second unit > as the first was replaced under warranty. > > While I agree the 130 can do a wonderful job, it is problematic and now with > recent changes within HP, it would be a non-starter for me if I were making > the purchase decision at this time. > > Last week I foolishly tried to print on canvas with a resultant jam. In the > process of freeing the jam I apparently misaligned something internally > causing my 130 to refuse to load paper. The Tool Icon illuminated along with > the > amber warning light. Being unable to resolve the situation I called HP > customer > support. I was told that HP no longer supported the 130 with factory repair > and that all repairs were now being performed by independent repair services. > > I asked where/whom I might call for service and I was told West Jordan, Utah > (Salt Lake City) or Las Vegas. I opted for Las Vegas as it is much closer. > Last Friday I drove my 130 to Holman's, an authorized HP retailer and service > > center. > > After a half hour inspection the technician was unable to locate any obvious > problem that would have created the failure mode of my machine. He called HP > and described the problem and was told the unit would have to come back to > HP. The Homan's technician was given a case number, phone numbers, etc., and > was quoted a $289.00 repair fee for 3-5 day turnaround; $320 for next day. A > bit steep but I agreed and drove 120 miles back to my home after assuring > Homan's that I would return on Monday AM with the shipping carton to enable > the > unit to be returned to the factory. > > This morning I returned to Homan's and their technician called HP to obtain > information, etc., as to where to return the 130. This time he was told that > the unit would have to be field repaired and again the same repair costs > were > quoted. The Holman's technician then asked why they could not affect a repair > and was told, in spite of the fact that they've worked on 130s previously > and are an authorized repair station for HP, that they weren't authorized to > work on 130s. > > HP is now sending someone from Salt Lake City to repair my machine. It's > pretty obvious, as the Holman's technician told me, that HP is in turmoil > internally..the right hand doesn't know what the left hand is doing or to put > it a > bit more bluntly, they couldn't find their butt with both hands. I was also > told by the technician the 130s have been extremely problematic (no surprise > to > me!) and that HP treats them as throwaway products. I was also told that HP > technical support basically now has staff with limited, if any, hands on > experience with HP printers, simply quoting from repair manuals/scripts. > > On the other hand, my experience with Canon support has been exemplary. I've > been planning the purchase of a 44" wide machine. Guess which brand it > won't be! > > Charles Wood > Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
