I think you would greatly benifit from a custom ICC.

I ran into this issue myself.  If you read my posts, you will see the 
hoops and closed loops I had to jump through.  There are a number of 
Profile makers.  I suggest you start there.  And as far as HP support 
stepping you thru.....I don't know what that means...but you should 
read up on applying profiles, and what settings in CS2 to use, as well 
as calibrating the HP...etc.

When I first used my printer I was pretty upset.  Then realized you 
have to calibrate the HP driver to the paper, then I was a little less 
upset, but not happy, then I got a custom profile...pretty 
happy...then got a RIP...very happy.

Best wishes



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