Bill: I had the same problem. This is what I did. You must go through the HP dance. First go ahead and agree to the charge. HP will have you run through the basic diagnostics. They will have you read the date code directly off of the head itself. Finally they will ship you a new head (mine came two day Fedex). At the end of the call ask to have your service charge reversed. On your credit card bill there should be a charge and a credit form HP.
good luck Jim On Wed, 2007-10-31 at 22:27 +0000, Bill Green wrote: > Hi all, > > I've been having problems with poor image quality from my printer for > a while. I was able to ignore the problem for a year or better by > getting Lightjet prints done at the lab, but I need my printer back. > In dark areas (in gamut) the print looks like an out of gamut warning > in photoshop and the area goes a bright teal/gray on the print. The > printer was flashing that the LC head was bad so I replaced it and at > the same time upgraded to the latest firmware. I'm running a G4 mac > with 10.4.10. > > I have had to replace three heads so far, but half of my ink > cartridges are still original. The printer has not been used in a year > because of the print quality issue. > > I called HP tech support, but since the printer is out of warranty > they want $40+tax to talk to me, even though the new print heads are > still under warranty. > > Any help is greatly appreciated! > > Regards, > Bill Green/William Green Photography > Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
