HPDesignJet Printers & PlottersI had the same 10,000 dpi cut off when I tried to print a file that was 8000x11,000 dpi. I lost the last two inches of the print. I now keep an eye on the total file size before I print from Windows PSCS!
Gene Crumpler ----- Original Message ----- From: [email protected] To: [email protected] Sent: Thursday, December 11, 2008 5:46 PM Subject: [HPDesignJet_Printers] Digest Number 1564 HPDesignJet Printers & Plotters Messages In This Digest (3 Messages) 1a. Re: HP designjet 130 odd problems From: Bill Green 1b. Re: HP designjet 130 odd problems From: Roberto Westbrook 1c. Re: HP designjet 130 odd problems From: Cy Galley View All Topics | Create New Topic Messages 1a. Re: HP designjet 130 odd problems Posted by: "Bill Green" [email protected] bigreen505 Wed Dec 10, 2008 5:21 pm (PST) Replace your USB cable and see if that helps. Also, what size files are you sending to the printer? Mine chokes on 600 dpi prints. I think that the buffer in the printer just can't handle it. Bill Green/William Green Photography Back to top Reply to sender | Reply to group | Reply via web post Messages in this topic (5) 1b. Re: HP designjet 130 odd problems Posted by: "Roberto Westbrook" [email protected] robertowestbrook Wed Dec 10, 2008 5:41 pm (PST) I got in touch with HP e-mail support, and they helped me solve my problem. It involved reinstalling software, fixing permissions and updating firmware. Has worked so far. The e-mail is below. To ensure that all previously installed elements of the HP Designjet System Maintenance are uninstalled successfully, please use the following steps: 1. Drag any icons created by previous installs of the HP Designjet System Maintenance to the Trash. 2. Double-click the hard drive icon (by default labeled Macintosh HD) located on the Macintosh desktop. 3. Double-click Library. 4. Double-click Printers. 5. Double-click hp. 6. Drag the Designjet System Maintenance folder to the Trash. 7. Double-click the Utilities folder contained in hp 8. Drag the HP Printer Selector file (in the Utilities folder) to the trash 9. After checking the Trash for any files you may not want to delete, empty the Trash. 10. Restart the Macintosh a. Click the Apple at the top-left corner of the screen. b. Click Restart. c. Click the Restart button in the window that appears. We will now repair the disk permissions. To repair the disk permissions on the Macintosh, please use the following steps: 1. Double-click the hard drive icon (by default labeled Macintosh HD). 2. Double-click Applications. 3. Double-click Utilities. 4. Double-click Disk Utility. 5. Select your hard drive volume on the left side of the Disk Utility. (by default labeled Macintosh HD). 6. Click Repair Disk Permissions. 7. Allow the utility to run until the message Permissions Repair complete appears. 8. Select Disk Utility in the top menu bar, and select Quit Disk Utility. Before proceeding, it will be necessary to download the latest version of the Utility from our Web site. The latest version of the HP Designjet System Maintenance is available from the following URL: HP designjet 30 130 series system maintenance for Mac OSX and driver users http://h20000.www2.hp .com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=352387&prodNameId=352389&swEnvOID=219&swLang=8&mode=2&taskId=135&swItem=pl-59831-1 NOTE: It may be necessary to copy and paste the above URL into the web address bar of an Internet Browser. When you reach the above URL, click Download Now to begin downloading the installer. Once the file has successfully downloaded, please use the following steps to run the HP Designjet System Maintenance installer: 1. Double-click the U.04.00_GM.dmg icon from your Desktop or download location to mount the installer. 2. Double-click the folder labeled Web Based. 3. Double-click the installer icon located in the folder. 4. Click the Install button at the bottom-right corner of the window that appears. 5. Select Quit when the installation finishes successfully. There should now be an icon on your Desktop entitled HP Designjet System Maintenance. To run the HP Designjet System Maintenance, please use the following steps: 1. Double-click HP Designjet System Maintenance. 2. Select the printer from the list that appears and click Launch Utility. If the printer is not in this window, click More Printers to select it. The HP Designjet System Maintenance should open in a web browser. We recommend setting Safari as the default browser to run the HP Designjet System Maintenance. To update the firmware: 1. Click the Advanced Functions tab on the left side 2. Click the Update Firmware link that will appear in the center of the window 3. As the FW file has already been downloaded; click the selection to be used in case you do not have an internet connection (bottom right of the window). 4. Click the Choose File button and browse to the firmware file you have already downloaded (bigben_D_05_04.fmw) and select it. 5. Click the upgrade firmware button 6. Once the firmware update has finished, the printer will be automatically powered down. Wait a few seconds and then power up your printer by pressing the "Power" key on the front panel If the issue is still not satisfactorily resolved, please respond to this e-mail and include the results of the troubleshooting detailed above so we can better understand the present situation. Once again, thank you for contacting HP Customer Care. NOTE: Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of your system environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information changes as new data becomes available; therefore, HP recommends that you check back regularly at our Customer Care web site located at http://www.hp.com/go/support for possible updates. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Sincerely, HP Email Support On Wed, Dec 10, 2008 at 8:21 PM, Bill Green <[email protected]> wrote: > Replace your USB cable and see if that helps. Also, what size files are > you sending to the printer? Mine chokes on 600 dpi prints. I think that the > buffer in the printer just can't handle it. > > Bill Green/William Green Photography > > > > Back to top Reply to sender | Reply to group | Reply via web post Messages in this topic (5) 1c. Re: HP designjet 130 odd problems Posted by: "Cy Galley" [email protected] cygalley Wed Dec 10, 2008 5:49 pm (PST) I will second the file size. If my HP 2500CP quits part way thru; I believe it says buffer over flow or some other error. I reduce the dpi but it generally happens when I print a file over 10,000 KB. I am printing engineering drawings that can be over 10 foot long. Cy Galley Editor in Chief - BC-Contact! Supporting Bellancas everyday www.Bellanca-Championclub.com ----- Original Message ----- From: Bill Green To: [email protected] Sent: Wednesday, December 10, 2008 7:21 PM Subject: [HPDesignJet_Printers] Re: HP designjet 130 odd problems Replace your USB cable and see if that helps. Also, what size files are you sending to the printer? Mine chokes on 600 dpi prints. I think that the buffer in the printer just can't handle it. Bill Green/William Green Photography Back to top Reply to sender | Reply to group | Reply via web post Messages in this topic (5) Recent Activity Visit Your Group Yahoo! Finance It's Now Personal Guides, news, advice & more. Biz Resources Y! Small Business Articles, tools, forms, and more. 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