On Saturday, May 17, 2014 12:28:38 PM UTC+2, Harry van der Wolf wrote: > > Well, I could start with saying that "it works for me" as it really does. > I'm on Linux. > > [...] > > To comment on my own "it works for me": This is the most annoying answer a > "help desk" can give when someone whith a problem asks for assistance. >
I agree that it is an annoying answer, absolutely, and none that will help. The problem is, we are not a real help desk. We can neither stay on the phone and walk a user through a number of (standardized) steps, nor walk into their office and start troubleshooting for ourselves. Since we do not have access to other users' machines, troubleshooting is quite hard if the problem does not occur on your own machine. Hugin mostly works for me too, apart from some (known) quirks (like make.exe crashes on 2014.0 RC1, if I remember it right), and I am not terribly familiar with the code base, nor do I have a build environment installed for Windows. If I were to work on Hugin, it would be on Linux most likely, simply because setting up a build environment is a whole lot easier there. In fact I regularly pull the sources and compile Hugin for Linux already. Things would be quite different if I were paid to support Hugin for Windows, but since I only have so much spare time (and other things and interests with more priority), I don't feel much of an urge to start hunting for hard-to-reproduce bugs (on my system anyway) on the Windows version of Hugin. A simple truth. Inconvenient for people who only want to use the software, not develop it, but it's simply how it works. > And to refer to ITIL: if one person has an issue it is an incident. If > many users have an issue it is a problem. I'm afraid we have a problem. > Yes. But again, non-reproducibility and lack of installed build environment prevents me from diving into this. -- A list of frequently asked questions is available at: http://wiki.panotools.org/Hugin_FAQ --- You received this message because you are subscribed to the Google Groups "hugin and other free panoramic software" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/hugin-ptx/1c71ba7c-90e9-4b23-bf60-688ca90978a3%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
