On Aug 1, 2009, at 7:45, Tomeu Vizoso <[email protected]> wrote: > I think OLPC also had this problem and decided to use rt for user > support and trac for tracking development issues. May be worth asking > Adam Holt about it?
Tomeu, As someone who worked with the RT system, I can say that it works very well as a CRM for traditional organizations, but it suffers from it's clear separation between "employees" and "users". The strongpoint of using a tool such as GetSatisfaction or UserVoice is that it scales well, by allowing people to _______________________________________________ IAEP -- It's An Education Project (not a laptop project!) [email protected] http://lists.sugarlabs.org/listinfo/iaep
