Oops, sent too soon. On Aug 1, 2009, at 10:16, Luke Faraone <[email protected]> wrote:
> On Aug 1, 2009, at 7:45, Tomeu Vizoso <[email protected]> wrote: >> I think OLPC also had this problem and decided to use rt for user >> support and trac for tracking development issues. May be worth asking >> Adam Holt about it? > > Tomeu, > > As someone who worked with the RT system, I can say that it works > very well as a CRM for traditional organizations, but it suffers > from it's clear separation between "employees" and "users". > > The strongpoint of using a tool such as GetSatisfaction or UserVoice > is that it scales well, by allowing people to ... Assist one another and provide a public archive of past problems and encounters. It lets anyone join in, and provides for a richer community experience. -- Luke Faraone _______________________________________________ IAEP -- It's An Education Project (not a laptop project!) [email protected] http://lists.sugarlabs.org/listinfo/iaep
