In a recent note, "Shmuel Metz (Seymour J.)" said: > Date: Wed, 8 Jun 2005 18:06:28 -0300 > > In <[log in to unmask]>, on 06/08/2005 > at 07:41 AM, Bill Fairchild <[log in to unmask]> said: > > >A cynical executive might be tempted to lose the info on purpose so > >his customers would have more need of the insurance - the classical > >protection racket. > > A cynical customer might believe that it has already happened. I > wouldn't bet that he was wrong. > Isn't this akin to regarding tech support as a profit center?
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