I think it was a fundamental failure to communicate. They gave me a wild-a$$ed rationalization about why they didn't think they had a packaging problem, from which I gathered they really didn't understand the situation. There had been so much said already in the ETR while we were trying to find a fix, and they seemed to fixate on a few things that we disagreed on (like, they thought I might have somehow caused the problem with a link-edit outside of SMP, despite endless documentation proving I didn't), and I don't think there was anything I could have said to help them see the issue as I saw it. I didn't think to involve the duty manager, and they gave me a sob story about just how many problems they were managing. I had already spent too much time on the problem, so I decided to give them a break and close the issue. Moral of this story: Quality of service and packaging seems to be declining. I hope they don't become just another PITA vendor.
Regards, Cathy -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Ed Gould Sent: Wednesday, July 27, 2005 12:13 PM To: [email protected] Subject: Re: SMP sloppiness On Jul 27, 2005, at 11:39 AM, Taddei, Cathy wrote: > Oh, you think that's bad? Currently, I install and maintain DB2, whose > ------------------SNIP------------- Cathy, Sorry to hear you had a bad experience with DB2 PTF. I think I can honestly say I have never had the same experience in 20+ years of MVS type maint.. I probably would have gotten the duty manager involved. Ed ------------------------------------------------------------------------------ This email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else, unless expressly approved by the sender or an authorized addressee, is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action omitted or taken in reliance on it, is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender, delete this e-mail and destroy all copies. ============================================================================== ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
