... It was IBM that finally said, "enough", not customer complaints. ... The main problem was that employees were being judged on how 'fast' they could deliver a new release, rather than how many fixes were being delivered.
(PS: There's nothing wrong with 'Canadian Thinking'. Just read the entire post. AND, don't respond to this comment on-list. Darren will be watching! [No insult intended] ) -teD In God we Trust! All others bring data! -- W. Edwards Deming ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
