Fair enough. We have manual management and technical review steps in our otherwise fully automated process.
If you are really serious about wanting to make the process easier, you can make a good start by not making it more complicated. We are very grateful you have given us a way to manage our software dollars. We plan on putting those savings to very good use, and might even wind up paying as much or even more than we do now. Satisfied customers are very big here, and that tends to grow our customer base. A good thing for you. With all due respect, sell us your software, but let us manage our data centers. Please don't insist we adopt processes that are not cost effective. Do you have any clue how much it costs to maintain one full time employee? We would much rather use that money to buy your software. Hal Merritt. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of David J. Chase Sent: Thursday, September 15, 2005 10:12 AM To: [email protected] Subject: Re: SCRT Because this manual review step is so crucial, IBM will not assist SCRT customers in building automated solutions which do not contain a process for human review of the reports. We are always open to suggestions from our customers about how we can help make processes such as these easier. -- David J. Chase, WW zSeries Software Sales -- IBM 18th Fl, 11 Madison Ave, NYC, NY 10010 ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
