Elardus:
Back in the '60s, the Field Engineering Division took over first-level
support of OS/360, creating a new kind of Customer Engineer called a
Program Support Representative (PSR). Their primary role was to examine
a dump and determine if the problem was hardware or software related. If
hardware, they would turn it over to a hardware customer engineer. If
software, then they could attempt to fix or bypass the issue with a zap,
if feasible. If not, then they would report it to development and try to
work a temporary fix.
Field Engineering sent many of us from the field to Poughkeepsie to
learn OS/360 and then to work on various projects which would allow us
to make contacts among the OS/360 developers. The assignment was for 2
years.
I was in this position from 1966-1968, but never went back to the field.
Instead, I spent the next 3 years teaching PSRs in the Field Engineering
Education Center in Poughkeepsie, teaching JCL, Utilities, dump reading,
and OS/360 internals to PSRs.
The position just eventually faded away with the advent of 800-level-one
support and RETAIN access.
Mike Myers
Mentor Services Corporation
On 2/25/2010 7:07 AM, Elardus Engelbrecht wrote:
Ed Gould wrote:
We had a IBM PSR at the time and if found anything remotely pointing at the
product he would refuse to work on the problem anymore (couldn't blame him
really).
What is PSR?
I think it is (from Acronym Finder): Product Support Representative ?
Is that the correct abbreviation/meaning?
Or would you like that to mean: "Parental Supervision Required?"<vbg> ;-D
(Especially in a Zzzzzapping adventure!!! 8-D )
Groete / Greetings
Elardus Engelbrecht
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to [email protected] with the message: GET IBM-MAIN INFO
Search the archives at http://bama.ua.edu/archives/ibm-main.html
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to [email protected] with the message: GET IBM-MAIN INFO
Search the archives at http://bama.ua.edu/archives/ibm-main.html
