No problems sending dumps but we had to request access to do that. As far as don't ask don't tell, someone already told so we can't do that. I remember having to type in commands for IBM when we had RSVSF and it was one way of honing dump reading skills, but it got to be too tedious and slow so we had to allow them access. I don't know why this is different, I guess because someone thinks we might have proprietary information on our desktops. Thanks for the reply, Jon
Jon L. Veilleux [email protected] (860) 636-9179 -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Mark Zelden Sent: Monday, March 08, 2010 12:00 PM To: [email protected] Subject: Re: Assist on Site question (AOS) On Mon, 8 Mar 2010 11:14:37 -0500, Veilleux, Jon L <[email protected]> wrote: >We are getting pushback from our security folks on setting up the connections for AOS since it allows IBM to gain control of our Windows Desktop session, which is a violation of our security policies. Has anyone else run into this issue? If so, how did you get around it? > Don't ask, don't tell. :-) Do you also have problems sending dumps to IBM? This isn't an answer, but when IBM asks for control you can allow for "shared view" instead of "shared control". That means you have to do all the typing for them, but I would think that would alleviate any security concerns. Other than that, I guess you just have to try and use common sense (which I know is hard with auditors) to convince them of the benefits of "return to service" by letting IBM have this sort of access in an outage situation or after an outage. Regards, Mark -- Mark Zelden - Zelden Consulting Services - z/OS, OS/390 and MVS mailto:[email protected] Mark's MVS Utilities: http://home.flash.net/~mzelden/mvsutil.html Systems Programming expert at http://expertanswercenter.techtarget.com/ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
