Here is a recent posting from the LinkedIn "Mainframe Experts Network" that I found kind of astonishing, if true:
=========================== "Here is another successful outsourcing story, not. Kaiser Permanente outsourced datacenter operations IBM. Support staff was now offshore with IBM. The support phone numbers were out of service. Doctors did not have access to medical records. I went to register for an appointment for an eye exam. The computers were down at every Kaiser Permanente facility for over six hours. I just waited. The ad campaign Kaiser Permanente ran on major television networks to brag about how many trees they saved was pulled. The support phone numbers were out of service. Kaiser Permanente must have perfect uptime for the next 100 years to recover the losses from a single six hour outage." Posted by John Swanson Go to complete discussion: http://www.linkedin.com/e/-8m25pg-gelj3gbx-3l/vaq/24865403/55779/23538941/view_disc/ [mind the wrap] ========================== -- Kind regards, -Steve Comstock The Trainer's Friend, Inc. 303-393-8716 http://www.trainersfriend.com * To get a good Return on your Investment, first make an investment! + Training your people is an excellent investment ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
