On Mon, Sep 27, 2010 at 12:15 PM, Steve Comstock <[email protected]> wrote: > Here is a recent posting from the LinkedIn > "Mainframe Experts Network" that I found kind > of astonishing, if true: > > =========================== > > "Here is another successful outsourcing story, not. > Kaiser Permanente outsourced datacenter operations IBM. > Support staff was now offshore with IBM. The support > phone numbers were out of service. Doctors did not have > access to medical records. > > I went to register for an appointment for an eye exam. > The computers were down at every Kaiser Permanente facility > for over six hours. I just waited. The ad campaign Kaiser > Permanente ran on major television networks to brag about > how many trees they saved was pulled. The support phone > numbers were out of service. > > Kaiser Permanente must have perfect uptime for the next 100 > years to recover the losses from a single six hour outage." > > Posted by John Swanson > > Go to complete discussion: > > http://www.linkedin.com/e/-8m25pg-gelj3gbx-3l/vaq/24865403/55779/23538941/view_disc/
According to folks I trust at KP, this is exaggerated; also, their support is a mixture of India, Brazil, and Dubuque, IA (300+ folks). -- zMan -- "I've got a mainframe and I'm not afraid to use it" ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
