At 18:02 -0700 on 09/28/2010, Charles Mills wrote about Re: Really
dumb IPL question:
While I'm on a rant here you in the sysprog community should keep in
mind that you are not the entire audience for our products. We don't
typically sell to the guy or gal who maintains SYS1.PARMLIB. So in
many cases what you think should be in documentation is not what
needs to be in there for the guy or gal who will make the purchasing
decision (see above, compensation). We'll put in there what you want
to see, but please keep in mind that we may have to put other things
in there too.
There is nothing wrong with having documentation that serves multiple
audiences. OTOH, if the documentation does not provide the
information to allow the program to be installed/activated then no
matter how accurate/good/informative the sales part of the
documentation is, you are supplying/selling a defective product.
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