>Tech support, however, has a different responsibility: to analyze and repair >any reported defect, and never to question the users' choice of method, >regardless of however inefficient or bizarre.
I disagree to some extent. If a user is doing something inefficient, tech support has an obligation to point out alternatives, and, if serious enough, to escalate. - I'm a SuperHero with neither powers, nor motivation! Kimota! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
