On Thu, 9 Jun 2011 13:46:11 -0400, Richards, Robert B. <[email protected]> wrote:
>Glenn, if we fired someone after a mistake, NONE OF US would have a job. :-) > >Bob Yes, but there is a difference between a mistake and incompetence. I once had to deal with an operator who called me 2-3 times a week about what to do in a certain situation. The procedure was well documented, but he chose not to read the documentation even when directed to do so. It was not that hard of a procedure to understand and follow. Finally, I talked to my manager, who talked to his manager. Procedures were put into place that operators had to call their manager and mine before they called me. (If neither was available, I could be called directly.) Failure to do so could result in termination. This eliminated a lot of stupid phone calls. Jeff Holst ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
