John: Off topic a little. I had a WORD question on how to do something surprising simple. None of the help screens helped. OK call the help desk. They were useless so I tried a couple of secretaries . They sort of knew out to do it but it was like six steps. I gave up and went home and used word perfect and did it in one or two steps. I could never get over how stupid Word was that it took 5 or 6 steps and it sort of half worked. WP is far superior over Word any day.
Ed ________________________________ From: John McKown <[email protected]> To: [email protected] Sent: Sunday, August 14, 2011 8:22 PM Subject: Re: Soft Capping an LPAR Strong agreement! We don't even have "operators" any more. The "help desk" people can barely reset RACF ids even given the Web interface that I wrote (OK, that may be my bad - I'm not a web designer.) The production control people actually have VTAM SMCS consoles up on their desktop to monitor z/OS because they are our first line of defense any more. We use CA-OPS/MVS to capture messages and send SNMP traps to something called Orion which can interface to CA-UniCenter to create tickets. We also use OPS to send TSO messages to our production control people who are logged on. But we run totally "dark" starting Saturday night until Monday morning. The on call production support person does do a logon from home on occasion just to see what is going on. On Sun, 2011-08-14 at 17:22 -0700, Ed Gould wrote: > The WTO would have to be used in unison with automated ops, IMO. > > One place I worked they had a message appear on the console and it was a > really critical message. Even though they were non delete able. The > instructions were extremely clear that if these messages were to appear that > bells and alarms were so supposed to go off. The operators ignored them. > Automated ops should have been used. > > Ed > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: GET IBM-MAIN INFO > Search the archives at http://bama.ua.edu/archives/ibm-main.html -- John McKown Maranatha! <>< ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
