On Mon, Feb 6, 2012 at 9:57 AM, Steve Comstock <[email protected]> wrote: > On 2/6/2012 10:40 AM, Paul Gilmartin wrote: >> >> On Mon, 6 Feb 2012 12:31:31 -0500, Tony Harminc wrote: >> >>> On 4 February 2012 12:03, Paul Gilmartin wrote: >>>>> >>>>> >>>> That idea founders on the economics of support. ... I >>>> suspect a single service call to IBM costs, in the aggregate, more >>>> than an entire desktop system. >>> >>> >>> Have you priced a support call with Microsoft lately? One that lets >>> you talk to someone who actually has access to and understands the >>> code? >>> >> No; my point is that most personal Windows customers can endure >> the entire life of the product without making such a call; most z/OS >> customers can't. >> >> -- gil > > > I don't know about that: I would wager most z/OS end users > have no need for such a call, nor most z/OS appication > programmers. > > Now, for systems programmers, you're probably right.
I think the comparison being made is not correct. It sounds like windows home users versus z/OS corporate users. If you look at Windows corporate users, most office workers (mid to large companies) have a corporate help line to call for assistance to windows OS and application issues. Then if there an unresolvable problem, corporate contacts MS or other application vendor. In my experience this is exactly the same way internally developer z/OS app problems are managed. In banking, a teller or office worker calls a help desk or trainer to get assistance with a z/OS app just like a windows app. In this sense, the inhouse developers are roughly analogous to an ISV. > > > -- > > Kind regards, > > -Steve Comstock > The Trainer's Friend, Inc. > > 303-355-2752 > http://www.trainersfriend.com > > * To get a good Return on your Investment, first make an investment! > + Training your people is an excellent investment > > * Try our tool for calculating your Return On Investment > for training dollars at > http://www.trainersfriend.com/ROI/roi.html > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
