>How about just changing the documentation for the job to say that if it 
fails in the ftp step, to call the ftp team instead of the normal 
programmers?

The cheapest solution, yet.
As a matter of fact, our prod support team is also first line support for FTP 
problems.
About the only thing they cannot fix is if a source/target is on a machine they 
don't have access to.
(Usually external partners)


-
-teD

I’m an enthusiastic proselytiser of the universal panacea I believe in!

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