Phil Payne wrote: > http://in.today.reuters.com/news/NewsArticle.aspx?type=technologyNews&storyI D=2006-06-15T171610Z_01_NOOTR_RTRJONC_0_India-254866-1.xml
> They've had terrible problems with call > non-resolution. Their Level 2 call centre was retained in > the UK and complained bitterly about its rocketing workload > and the extreme difficulty of interacting with their Indian > Level 1. I've heard one tape that you wouldn't believe - the > answer to every technical question was "Yes". Obviously they should be in sales... Tony H. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
