Bruce Hewson wrote:
my organization is effectively a service provider to business fanchises
operating in other countries. So for their customers, our site is the third
party. We are not permitted to release customer data to anybody.
So unless a dump can be visually validated to not contain customer data it
will not be released to a vendor.
These days my IPCS skills are increasing, as I have to be the hands and
eyes (and censor) to the vendor's problem support teams.
I am getting very good at running IPCS in batch to generate selected,
highly targeted, reports which can be easily verified as containing no
customer data.
It means that vendors problem support teams really must know what they are
doing....because the ability to browse a dump just doesnt exist.
So, given the OP's scenario of an ftp server that crashed, you would
absolutely *not* send the dump to IBM CommServer support?
--
Edward E Jaffe
Phoenix Software International, Inc
5200 W Century Blvd, Suite 800
Los Angeles, CA 90045
310-338-0400 x318
[EMAIL PROTECTED]
http://www.phoenixsoftware.com/
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