Clark
See below for answers to your issues.
Robert Galambos
Compuware Senior Technical Specialist
IBM Certified Solutions Expert -
DB2 UDB for OS/390 Database Administration
[EMAIL PROTECTED]
Tel: +1 905 886 7000
Toll Free: +1 800 263 7189
Fax: +1 905 886 7023
Quebec: +1 877-281-1888
Compuware Canada
Service is our best product
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<I have just started at a new client in the application development and
maintenance area and at the moment am in a mood of outrage at two of the
vendors we love to hate.>
SORRY TO HEAR THAT. IS THERE A REASON THAT YOU/WE 'LOVE TO HATE' COMPUWARE?
<<My greatest ire at the moment is aimed at Compuware and File-aid. I have a
multi-format record file so I am using the XREF capability to get formatted
listings and compares. The description for the detail doesn't have 4 filler
bytes at the end (the detail description is actually the description of the DB2
table entry, not the flat file detail with record code in front). Listing is
fine with the complaint about the missing 4 bytes. However the [EMAIL
PROTECTED] designers of the compare function decided to default to hex listing
of the record on a mismatch with not way out of this that I can find. I can
see listing the last 4 bytes in hex but why are they so brain dead as to print
the entire record? >>
SORRY YOU FEEL THAT WAY. IN ANY TIME A VENDOR, NOT ONLY COMPUWARE, TRY TO
ENHANCE THEIR PRODUCTS, DEVELOPERS, PRODUCT MANAGEMENT ETC. GAGE THE NEEDS OF
MARKET PLACE/CURRENT CLIENTS IN TERMS WHAT CAPABILITIES ARE
NEEDED/WANTED/ENHANCED WITHIN THE TOOL/PRODUCT. LET ME ASSURE YOU, WE DON'T
JUST PATCH SOMETHING TOGETHER JUST BECAUSE IT LOOKS 'NICE'.
<I want to use production descriptions, not something I cobble together.<
WELL ACTUALLY YOU CAN CHOICE NOT TO PRINT THE WHOLE RECORD. ONE ONLY HAS TO
TYPE 'Y' ON THE FIRST PANEL OF THE COMPARE FUNCTION ON THE 'PRINT OPTIONS'. YOU
THEN WILL BE SHOWN TWO ADDITIONAL PANELS, WITH ONE OF THEM GIVING THE USER TO
ABILITY TO DETERMINE WHICH RECORDS TO PRINT (MATCH, INSERTED, ETC.) AS WELL AS
WHAT TO PRINT (FIELDS COMPARED, FIELDS DIFFER ETC.) THIS SHOULD ANSWER YOUR
QUESTION I BELIEVE. THERE ARE OTHER OPTIONS AVAILABLE AS WELL FOR PRINTING.
<...snip
In the case of file-aid it is at current release (8.9) and unless something is
unusual Endevor is also current.
Of course unlike IBM, you have to log in to look at their manuals.<
TRUE. BUT IF THE COMPANY YOU WORK FOR HAS PAID MAINTENANCE, YOU NEED ONLY GET A
USERID (AND ITS FREE) AND THE MANUALS OF ALL THE COMPUWARE PRODUCTS THAT ARE
LICENSED AT YOUR ORGANIZATION ARE FREE TO BE D/L (AS WELL AS REPORTING
QUESTION, LIKE YOURS, TO THE HOTLINE, AS WELL AS TIPS, PATCHES ETC.)
I AM SORRY YOU FEEL SO SLIGHTED HERE. I KNOW THAT COMPUWARE (AS WELL AS MYSELF)
HAVE TRIED TO ADDRESS THESE TYPE OF ISSUES AS QUICK AS WE CAN. THINGS THAT WE
HAVE DONE INCLUDE, AS PART OF THE MAINTENANCE, IS TO HAVE A SUPPORT WEBSITE
(FRONTLINE.COMPUWARE.COM) WHERE QUESTIONS CAN BE SUBMITTED AND ANSWERED. WE
HAVE A 800 NUMBER HOTLINE(+1-800-538-7822) IN NORTH AMERICA (AS WELL AS OTHERS
AROUND THE WORLD). WE HAVE, SPOTLIGHT SESSIONS ON THE WEB THAT HIGHLIGHT A
CERTAIN CAPABILITY WITHIN ONE OF THE PRODUCTS (TO FIND OUT MORE GO THE
FRONTLINE.COMPUWARE.COM TO REGISTER, OR D/L PREVIOUS SESSIONS) ETC. ETC.
IF YOU HAVE ANY OTHER QUESTIONS/COMPLAINTS FEEL FREE IN RESPONDING TO ME
Clark Morris cfmpublic at ns.sympatico.ca
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