2. If you eport a sev1 problem you have to treat it as sev1 (until it
gets lowered). That includes working on the problem in the middle of
the night if that's when IBM comes up with something.
Agreed. Sev1 gets IBMers out of bed if needed. I had a Sev1 once that
got passed from US support to a support site in Australia, and back
again. And, yes, they expect you (the customer) to make people
available to work on the problem until it is resolved.
To be honest, raising the sev of existing problems just to complain
about IBMLINK sounds sophomoric and petty to me
--
Bruce A. Black
Senior Software Developer for FDR
Innovation Data Processing 973-890-7300
personal: [EMAIL PROTECTED]
sales info: [EMAIL PROTECTED]
tech support: [EMAIL PROTECTED]
web: www.innovationdp.fdr.com
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