On Wednesday, 11/15/2006 at 12:55 EST, Bruce Black <[EMAIL PROTECTED]> wrote: > > > > Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is > > entertaining, but not suggested unless you have a Sev1 that's missing its > > criteria! > Alan, as an IBMer you would probably know this better than I, but > doesn't "duty manager" imply that they are on-duty, not just "on-call" > and maybe asleep?
I'll answer for him. He's busy. No, it just means that there is a designated manager who is responsible to take your call if you ask to speak to the "Duty Manager" (that's d-u-t-y, not d-o-o-d-y; don't get them confused...very different...well, maybe not so much....) What they were doing 20 minutes prior to returning your phone call at 3am is their own business (in NY anyway). Rule #3: Never ask a question you don't want the answer to. But if they keep yawning, please be patient and understanding. Being presented with a low-core memory overlay after being rudely awakened from a pleasant nap on the beach, only to find it's still dark, it's January, and it's -15 F, can be somewhat disorienting. It will, of course, turn out to be a Hardware Problem, but we go still through the motions. If it weren't for the h/w, there wouldn't be s/w errors, now would there? Hmmmm? -- Chuckie ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
