If you would let me know the Incident Report Number, I'd like to see if this can be escalated to the appropriate area within CA. There must be some reason to have Support respond this way. Send the number here, or send it privately to [EMAIL PROTECTED] and I'll be glad to see what I can find.
-----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Chase, John Sent: Tuesday, January 16, 2007 SYSN AM 9:40 To: [email protected] Subject: Re: CICS UOWID overlaid with CA's CommBridge in MRO environment > -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Scott Barry > > Cross-post. > > -----Original Message----- > From: Scott Barry > To: '[EMAIL PROTECTED]' > > Hello, > > Regarding this reported symptom condition, CA now > acknowledges that the CICS/CMF transaction > record's UOWID field contents (SMF 110 subtype 1) are > overlaid by their CA AllFusion Gen CommBridge > product, specifically many unique/individual transaction > executions contain the same UOWID string. > > With CA's final response that "no other customer has > complained," the reported issue has been closed > and will not be addressed without additional "...demand from > the customer base." The mere fact that ONE customer reports data corruption caused by a vendor product, which the vendor then acknowledges to be true, ought to be sufficient impetus for the vendor to correct its product's behavior "now". That "no other customer has complained" is utterly irrelevant, and certainly not an excuse to propagate a defective product in the marketplace. > Hopefully there are other CICS users running CA's CommBridge > software who can identify the > importance of having an accurate UOWID/NETNAME combination > for relating MRO-related transactions > with management reporting and also IT chargeback. We don't currently use CommBridge, and based on your experience we will never even consider using it. -jc- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
