On Sun, 25 Feb 2007 13:57:34 +0000 Ted MacNEIL <[EMAIL PROTECTED]> wrote:

:>>Would be great if all invoices were paid on time.

:>Would be great if vendors delivered working keys all the time!

Yes

:>Would be great if vendors were available 7-24!

Yes.

:>Neither of the two above have anything to do with timely payments.
:>AND, the scenario I proposed, I lived through.

:>Without naming names, the product in question only had two vendors and one 
was a work-alike for another.
:>Both vendors have/had M-F/9-5 support.

:>Keys failed on a weekend.
:>Company works in many time-zones.
:>Support didn't.
:>Bill was payed.
:>Keys failed.

:>As I said: "Now what"?

Since you recognized the problem in advance, you had the opportunity to
request for someone to be on-call during the testing interval. 

I would find it hard to believe that the unnamed vendor with 9-5 support would
have strongly objected for a "one of" weekend support.

--
Binyamin Dissen <[EMAIL PROTECTED]>
http://www.dissensoftware.com

Director, Dissen Software, Bar & Grill - Israel


Should you use the mailblocks package and expect a response from me,
you should preauthorize the dissensoftware.com domain.

I very rarely bother responding to challenge/response systems,
especially those from irresponsible companies.

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