>Even to support installing the product off hours?

>If so, I am quite amazed.

The product was/is key to our environment, but only cost $5K/annum.
Not worth the vendor's time/$.
There are few alternatives, and if they lose us, it's not like they lose a 
large revenue stream.

We have since switched to a work-alike product that the vendor has a 
self-service web-site to get a temporary key (4 days), so we can move on.

If you MUST have keys, this is a better choice.

-
Too busy driving to stop for gas!  

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